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Frequently Asked Questions

What is a debt management plan?
A debt management plan is debt relief program that is customized to get the client debt free in 3-5 years.  A DMP will lower your interest rate, consolidate your credit card and unsecure debt into one low monthly payment. See if you qualify for a DMP by calling one of our certified credit counselors to see if you qualify.  Call 888-533-3016 and get a free debt analysis today.
How does a debt management program work?

Your creditors will be notified of your enrollment into a Debt Management Plan, and your accounts will be locked into a lower interest rate while remaining in the program.  If you decide to cancel your plan, your reduced interest rates and perks will be lost, and your higher rates will be reestablished.  Once all of you accounts are verified, you will only need to make a single payment to CAPC, and we will distribute your payment to your various creditors in a fashion to get your highest interest rate debt paid off first.

What can I expect when I talk to a credit counselor?

A credit counselor will go over your income, debt, and expenses.  If you do not have access to your debt information, our counselors, with your permission, can do a “soft pull” on your credit report.  This has NO impact on your credit score, rather it gives the most updated information on your current debt.

How long is a credit counseling session?

A free debt analysis will only take 5-10 minutes to determine if you qualify for a DMP. For a customized budget and debt advice, you can expect your free credit counseling session to last anywhere from 30-40 minutes.

What is the fee for credit counseling?
Credit counseling services are free of charge.  If you decide to enroll in a debt management plan, a small service charge that is regulated by law will be applied to your DMP, and will be included in your custom quote.
How do I sign up for free credit counseling?
Call one of our credit counselors at 888-533-3016.  We also offer credit counseling in Spanish.  Or enroll through our online credit counseling here, and you can go at your own pace.
Will credit counseling or enrolling in a debt management program affect my credit?

A DMP should not affect your credit.  Since your accounts will be paid on time and at a lower interest rate, your credit score should see some improvements. A DMP can actually help your credit rather than hurt it like a debt settlement.

What is unsecured vs. secured debt?
Eligible debt for a DMP is unsecure debt.  Unsecure debt is debt that is not covered by an asset, unsecure debt includes:

Credit Cards

Department Store Cards

Medical Bills

Personal Loans

Collections Accounts

Secure debt is not included in a DMP such as:


Car Loan

Student Loans

IRS Debt

Payday Loans

Do I have to enroll all of my debt?
No, you will not be required to enroll all of your debt. We recommend leaving at least one account open in case of emergencies.
Can I consolidate my debt without a loan?

Yes! Under a debt management plan, all your debt will be consolidated into one low monthly payment without the use of a loan.  CAPC is not a loan company. Our credit counselor distributes your single payment among your various creditors.

How do I enroll in a DMP?
To see if you qualify, call a certified credit counselor at 888-533-3016.  This is a free service, we are here to help.
Can I still use my credit cards while enrolled in a DMP?
You can not use your credit cards that enrolled in the program.  Making further purchases can run the risk of getting losing the benefits of a DMP.
Do I need to talk to my creditors about my DMP?
No need to talk to your creditors, our credit counselors will notify your creditors about enrolling in a DMP.
How long to pay off my debt in full?
Every DMP is customized to fit your needs.  Based on your credit debt, and the amount you can pay each month, the average time to get debt free is 3-5 years.
Will I receive a monthly statement?

Each month you will receive an email reminding you to login to your account and check the status of your program.

Is a debt management plan the same as a debt settlement?

A debt management plan and debt settlement program are two completely different forms of debt relief. A debt management plan is a program to pay off your debts in full at a much lower interest rate and expect to be debt free in 3-5 years.  A debt settlement is an agreement to settle your debts for less, at the expense of your credit score, and will likely own the IRS.  A debt settlement will force your accounts into collections and will grow your debt with added late fees, and over the limit fees. Read more about debt settlement here.

What is a debt settlement?

A debt settlement is debt relief option that carries several hidden costs.  A debt settlement is a plan to settle your debt for pennies on the dollar.  Withholding payments for 6months up to 4 years, will force your accounts into collections, and a debt settlement officer, will propose a settlement amount to close the account. The settlement offer is always more than what is originally quoted, as your accounts will rake up late and over the limit fees.  Read more about debt settlement here.

Would a debt settlement effect my credit?

Debt settlement has serious consequences on your credit score.  Negative remarks are placed on your credit report for every month that you do not pay.  These negative remarks lower your credit score and will stay on your report for up to 7 years.

What should I do if I am able to increase my monthly payment?

You are welcome to make increased payments, just notify our customer service department, and they can set up your increased payment.

Can I change my draft date?
Yes, call our customer service department and they can help you change your draft date.
Is CAPC a legitimate company?
CAPC has been in business since 2004.  We have helped over 80,000 people get debt free and have an A+ rating with the BBB. Check out our BBB profile here.